Are there additional charges for difficult access to the property?
Some removalists only accept liability for goods that were clearly damaged due to their involvement (a potentially grey area) so it is important to know the extent of the liability right from the beginning.
Verify the company’s license number and insurance, and do not use an uninsured company. A company who is serious about what they do will take the appropriate precautions, and that means having quality insurance. Ask if your personal belongings are covered by the insurance policy, or if you need to get your own insurance for your property while it is in transit.
What, if any, is the call-out rate? How will the call-out rate be charged?
Does the moving company have any questions for me?
For example there could be a potential scenario of either you will get your deposit back once you have paid for the service or the deposit will be taken off your final bill.
How long will it take?
Can I see some references? removalists that posess readily available references can potentially stand out from the pack. The fact that they can produce them further strengthens their credibility and you will feel inclined to favour them over other potential candidates that don’t produce references.
Do they have experienced removalists consultants? Will they meet you at your home, discuss your needs and give you a complete breakdown of the logistics, options and cost of your move?
Is the company a member of the Australian Furniture Removers Association (AFRA)? This is the body that regulates the removals industry and membership is a good sign as only those removalists that have the necessary equipment, vehicles, premises and staff training needed to complete a professional move can be members. Please see the AFRA website for more information.